Return & Refunds
If there is an issue with your order, please contact us and provide a photograph that indicates a problem. We will reproduce any defective items after verifying the issue.
Since our lip balm orders are 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or replicate your order if you decide you do not want it, ordered the wrong color or prefer a different product line.
The most important aspects of our returns & refunds policies are:
- We must be contacted within 72 hours from delivery of any quality issues
- We require you submit a photograph that clearly indicates the problem
- We may request that you return 100% of a defective order before we reproduce your order
- We will recreate or refund your order within 5 business days if we verify that the error is on us
- We will use the original production time and shipping method when reproducing an order
- All sales are final